The management of Keiko has learned that the company risks losing a long-time customer, LZT, to a competitor. How can Keiko make it more difficult for LZT to switch to another customer?
What will be an ideal response?
Student answers will vary. Keiko can supply LZT with special equipment or computer links that help them manage orders, payroll, and inventory. Customers are less inclined to switch to another supplier when it means high capital costs, high search costs, or the loss of loyal-customer discounts.
You might also like to view...
Under which of the following circumstances would the base used to calculate the variable overhead rate be the same as that used for the fixed overhead rate?
a. When actual labor hours are the same as budgeted labor hours b. When standard indirect labor hours agree with standard direct labor hours c. In most circumstances; the base used for each calculation is normally the same. d. When the number of labor hours expected to be incurred for the period is the same as normal capacity direct labor hours
Procedures for managers to help employees better manage themselves include:
a. setting a good example b. guidance c. reinforcement of self-leadership d. all of the above
According to the EPA what is considered to be a safe distance from a pollution source?
a. 1 mile b. 800 yards c. 2and a half miles d. 5 miles
Punctuate the sentence correctly. If you think education is expensive try ignorance said Derek Bok