When using the SERVQUAL scale, a store focused on employee willingness to help customers and provide prompt service would likely pay the most attention to the results in the ________ dimension
A) creativity
B) empathy
C) assurance
D) responsiveness
E) reliability
D
Business
You might also like to view...
Materiality significantly impacts the auditor's decisions about how much and what kind of evidence to gather.
Answer the following statement true (T) or false (F)
Business
If we are invited to a social gathering and focus on the negative aspects of the positive situation, what is being impacted?
a. Physical world b. Psychological world c. Behaviors d. All of the above
Business
If the S&P 500 index is at 2,082, then the cash value of an S&P 500 index option is
A) $20.82. B) $2,082. C) $20,820 D) $208,200.
Business
Two common switching technologies are circuit and packet switching
Indicate whether the statement is true or false
Business