A customer got a great haircut at a salon and went back six weeks later to the same person to get a second haircut. This time, the customer received one of the worst haircuts of his life
The difference between the two haircuts is due to the ________ characteristic of services.
A) perishability
B) responsiveness
C) personalization
D) variability
E) inseparability
D
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A belief is a person's enduring favorable or unfavorable evaluation, emotional feeling, and action tendency toward some object or idea
Indicate whether the statement is true or false
The accounting rate-of-return method implements the effects of the time value of money
Indicate whether the statement is true or false
Days' inventory on hand equals the inventory turnover divided by 365
Indicate whether the statement is true or false
In which type of culture are employees active in decision-making and kept informed of the organization’s vision and direction. Given this, they tend to be productive, engaged, and committed to the company?
A. ethical B. fragmented C. positive organizational D. communal