How would Glasser advise teachers to deal non-coercively with the following situations?
a. Carole seems lazy and won’t do any work.
b. Jamie and Andre are having a heated argument during what is supposed to be quiet work time.
c. The class is having so much fun that students have begun acting outrageously silly and their work will not be completed on time.
(a) The teacher might say quietly to Carole, “I see you are not making much progress. What can I do to help you so that you can complete your work?” (Discussion continues in this vein, with teacher always asking how he or she can be more helpful.)
(b) The teacher goes to Jamie and Andre and says, “We seem to have a problem. Jamie, what is troubling you?” (Listens.) “Andre, what is troubling you?” (Listens.) “How can this dispute be worked out so that you both are satisfied and our class work can continue?”
(c) The teacher says something like, “We are having a problem completing our work on time, and I thought perhaps we could discover why. We need to enjoy ourselves, but today we are losing too much time. How can we do this better so that we have a good time but still finish our work?”
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