Which of the following is a guideline for an effective apology?

a) Deny wrongdoing.
b) Justify your behavior by mentioning that everyone does it or that others have done worse.
c) Provide excuses.
d) Give assurance that it will not happen again.


Answer: d

Communication & Mass Media

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People in the United States generally believe that ______ is good, the new is better than the old.

Fill in the blank(s) with the appropriate word(s).

Communication & Mass Media

Betty and Barney were attracted to one another although they did not appear to their friends to "go together

" Betty was not very good with money, but Barney kept his checkbook in immaculate order and always knew how much money they had available to spend. These two found an attraction based on _____. a. self-disclosure b. proximity c. complementarity d. compatibility

Communication & Mass Media

Maria is a well-known celebrity. At an award ceremony, she was interviewed by journalists and reporters. Even though she had no time to prepare, she responded their questions with witty statements. In this scenario, Maria’s interview is an example of a(n) _____.

a. extemporaneous speech b. manuscript speech c. impromptu speech d. scripted speech

Communication & Mass Media

Political performances refer to the acts of civility and politeness in organizations.

Answer the following statement true (T) or false (F)

Communication & Mass Media