According to expectancy theory, for an employee to be highly motivated, E ? P expectancy and valence must be maximized.

Answer the following statement true (T) or false (F)


True

Business

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Complaint letters can help to reinforce excellence in customer service

Indicate whether the statement is true or false

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________ is a situation in which one party threatens to do a wrongful act unless the other party enters into a contract

A) Scienter B) Duress C) Battery D) Assault

Business

Bill orders a custom-made suit from Rooks to be delivered by Friday at 5 p.m. When the suit is delivered to his office on Friday afternoon, he is in conference with a client. He accepts delivery and hangs the suit in his closet. When Bill tries on the suit Saturday evening, he discovers that the pants are cuffed. He had ordered cuffless trousers. What can he do?

a. He cannot revoke acceptance since the cuffs are not difficult to discover. b. He can revoke acceptance if the cuffs substantially impair the value of the goods to him and Rooks will not remove the cuffs. c. He can reject the goods since he had not yet accepted them prior to inspection. d. He cannot reject the goods because the cuffs are curable.

Business

Today, the loyalty of a knowledge worker to his or her employing firm has ________ compared to his or her loyalty to his or her profession and colleagues.

A. remained the same B. no correlation when C. increased D. decreased

Business