CRM allows an organization to accomplish all of the following, except:

A. Provide better customer service.
B. Make call centers more efficient.
C. Complicate marketing and sales processes.
D. Help sales staff close deals faster.


C. Complicate marketing and sales processes.

Business

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Companies that are customer-centric typically view customers from the standpoint of what company products or services they use.

Answer the following statement true (T) or false (F)

Business

Answer the following statements true (T) or false (F)

Ultimate Travel Company fabricates automobiles. Each auto includes one wiring harness, which is currently made in-house. Details of the harness fabrication are as follows:



A factory in India has offered to supply Ultimate Travel with ready-made units for a cost of $8 each. Assume that Ultimate Travel's fixed costs are unavoidable, but the company could use the vacated production facilities to earn an additional $5,000 of profit per month. In order to maximize operating income, Ultimate Travel should outsource.

Business

A corporation had current year net income of $237,500. It paid preferred dividends of $40,000 cash and had 480,000 weighted-average shares of common stock outstanding. Calculate the corporation's earnings per share.

What will be an ideal response?

Business

Based on the information in Table 4-1, assuming that no preferred dividends were paid, the return

on common equity is A) 55.15%. B) 17.56%. C) 38.83%. D) 44.86%.

Business