If you receive another call while talking to a patient, the procedure to follow is to ____.
A. put the first caller on hold
B. answer the second call by saying "Hold, please" and return to the first call
C. make sure the second call is not an emergency before putting that call on hold
D. tell the second caller to call back when the office is not so busy
E. place both calls on hold until one of the callers gets tired of waiting and hangs up
C. make sure the second call is not an emergency before putting that call on hold
If you are on the phone with a patient and another line rings, put the first caller on hold briefly, answer the second call and determine whether it is an emergency, and if it is not, put the second call on hold while you finish the first call.
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