If Jurgen, from Germany, is communicating with his friend Koji from Japan and accidentally offends Koji, who never tells him, what approach may Jurgen have been using to communicate?
A. conscious competence
B. unconscious competence
C. unconscious incompetence
D. conscious incompetence
Answer: C
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The recording industry is worried that up to 95% of all music downloaded worldwide is outside of its revenue-generating channels
Indicate whether this statement is true or false.
When speakers attempt to persuade without adequate evidence or use arguments that are irrelevant or inappropriate, they are using a(n)
a. opinion. b. deduction. c. fallacy. d. inference.
All of the following relate to inferential statements EXCEPT
a. something limited to what has been observed. b. an interpretation based on a fact. c. not verifiable by others. d. may be made by anyone and anytime. e. None of the above.
When combined with empathic listening, ________ listening is the most effective mode for a salesperson
a. active b. depth c. critical d. objective