Maria is having difficulty with her job as a retail sales clerk. She is enthusiastic about her job, and is good at parts of it, but her manager has noted that she does a poor job of describing the merchandise to customers and explaining its use and care. According to situational management, her manager should use a(n) ______ management style to manage Maria’s performance problem.
A. autocratic
B. consultative
C. participative
D. empowerment
B. consultative
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