All of the following are strategies to ensure that families' first contact with your center is positive except:

a. Use visitors' names during your conversation.
b. Locate phones near children playing so that families can hear the positive interactions occurring.
c. Have a consistent protocol for answering the phone.
d. Establish a neat and welcoming reception area.


b

Education

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Introduce a new and important skill to students

Y = YES you could use an activity for this purpose N = NO you could not use an activity for this purpose

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In San Antonio v. Rodriguez (1973), the U.S. Supreme Court rejected the argument that education is a constitutionally protected right and that equal treatment is required in providing education under the U.S. Constitution

Indicate whether the statement is true or false

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How might variations in usage within English be most appropriately described?

a. as errors in speaking standard English b. as a lack of structure in certain language communities c. as distinct subsystems within the larger grammar of English d. as a development unique to English

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Observable aspects of leadership are known as ______.

a. skills b. traits c. abilities d. behaviors

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