Volvo ended its mechanistic approach—where people worked separately on a production line, specializing in one task—by creating a new design in which a group of highly skilled employees worked together to assemble the cars using a collection of parts. As a result, people no longer felt like they were “machines” and became more motivated, productive, and effective. Volvo was used in the textbook to describe which organizational development intervention?
a. Sociotechnical system design
b. Task-technology
c. Quality of worklife
d. People-focused
a. Sociotechnical system design
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Indicate whether the statement is true or false
15 million transactions are made per year at a total cost of $750 million. Calculate the cost per transaction
A) $5 B) $50 C) $500 D) $5,000 E) $50,000
Which of the following costs is not an inventoriable cost?
A) Cost to ship products to a customer B) Cost of factory machinery used in production C) Cost to design the product D) Plant supervisor's salary
An interview technique that enables an interviewee to address a reporter's question and move on to a topic that aligns more closely with the interviewee's goals is ________
A) bridging B) staging C) filtering D) promoting E) positioning