Answer the following statements true (T) or false (F)
1. Service standards can be set by businesses, organizations, associations, or agencies within the industry.
2. Self-management through self-measurement is one way in which employees are able compare themselves to performance measures and therefore provide better service to guests.
3. There are clear distinctions between the different phases of service delivery.
4. Planning always starts with the employees.
1. True
2. True
3. False
4. False
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________ equals a company's net sales divided by its total assets.
A. Net sales margin B. Gross margin C. Return on assets D. Current ratio E. Asset turnover
The following unit data were assembled for the heating process of Morgan Processing Inc for the month of August. Direct materials are added at the beginning of the process. Conversion costs are added uniformly over the production process. The company uses the FIFO process costing method. Units Beginning work in process inventory (30 percent complete) 5,000 Units started in August 44,000 Ending
work in process (60 percent complete) 4,500 The number of equivalent units produced by Morgan Processing with respect to conversion costs is A) 43,700. B) 45,700. C) 48,200. D) 50,200.
Which of the following is not associated with post-Fordism:
a. batch production b. task specialisation c. high skill d. customisation
Before opening a letter of credit, a buyer frequently requests a __________________. This is the exporter's formal quotation, a description of the merchandise, price, delivery time, proposed method of shipment, terms of sale, and ports of exit and entry.
Fill in the blank(s) with the appropriate word(s).