The parents of a 3-year-old admitted for recurrent diarrhea are upset that the practitioner has not told them what is going on with their child. What is the priority intervention for this family?
a. Answer all of the parents' questions about the child's illness.
b. Immediately page the practitioner to come to the unit to speak with the family.
c. Help the family develop a written list of specific questions to ask the practitioner.
d. Inform the family of the time that hospital rounds are made so that they can be present.
ANS: C
Often families ask general questions of health care providers and do not receive the information they need. The nurse should determine what information the family does want and then help develop a list of questions. When the questions are written, the family can remember which questions to ask or can hand the sheet to the practitioner for answers. The nurse may have the information the parents want, but they are asking for specific information from the practitioner. Unless it is an emergency, the nurse should not place a stat page for the practitioner. Being present is not necessarily the issue but rather the ability to get answers to specific questions.
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