Although e-mail is effective for both internal and external communication, many important messages still call for letters. Identify the four situations calling for business letters and describe a work-related example of each of these situations
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Business letters are necessary when
a permanent record is needed. For example, when a company enters into an agreement with another company, business letters introduce the agreement and record decisions and points of understanding.
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information is confidential. For example, when you must send a letter of recommendation that may contain confidential information, a business letter is preferred over other channels.
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formality is required. For example, when you have to deliver bad news to a client, business letters carry the nonverbal message that the writer considered the message to be significant.
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a persuasive, well-considered message is needed. For example, direct mail letters remain a powerful tool to promote services and products to customers and potential customers.
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Answer the following statement true (T) or false (F)
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What will be an ideal response?