Which of the following could be considered congruent communication?
a. The nurse manager states, "Come by my office anytime." Then she keeps her door closed and does not answer phone calls.
b. As a co-worker hurries down the hall, he asks, "Is there anything you need help with?"
c. As she drops a stack of charts loudly on the desk, a co-worker states, "This is going to be a wonderful day."
d. The nurse manager sits with you in the nurse's lounge and asks, "Is there anything you would like to talk about?"
ANS: D
A
The verbal message is that she is available, but the closed door indicates otherwise.
B
The verbal message is willingness to help; the nonverbal message is, "I hope you do not ask."
C
The dropping of the charts loudly indicates frustration and is incongruent with the message "This is going to be a wonderful day." Sarcasm is incongruent communication.
D
The nurse manager's verbal message matches the nonverbal message. This is the definition of congruent communication.
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