Answer the following statements true (T) or false (F)
1. If an organization’s leadership is totally and publicly committed to a strategy of service excellence, then service is going to be excellent regardless of what kind of culture the organization has.
2. An organization’s strategy cannot succeed without a supporting culture.
3. If a hospitality organization’s culture is strong enough, guests will not be able to affect its cultural norms.
4. Managers must ensure their organizational culture is not affected by the national culture in which their organization is embedded.
1. False
2. True
3. False
4. False
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Which of the following statements is true regarding recent research on competence and psychological empowerment?
A. Competent people may feel resentful for bearing the burden of more work. B. Competent people cost organizations more than they are worth. C. Competent people get less accomplished than other people. D. Competent people tend to be assigned less tasks than other people.
The mission of 3M, “Have a perpetual quest to solve problems,” is ______.
a. narrow b. impossible c. broad d. not very good
Although ultimate responsibility for implementing and executing strategy falls upon the shoulders of senior executives,
A. the pivotal and most decisive strategy-implementing actions are carried out by frontline supervisors who have the day-to-day responsibility of seeing that key activities are done properly. B. it is a company's employees who most determine whether the drive for good strategy execution will succeed or fail. C. the success or failure of the implementation/execution effort hinges chiefly on a company's reward system and whether its policies and procedures are strategy-supportive. D. top-level managers still have to rely on the active support and cooperation of middle and lower-level managers in pushing needed changes in functional areas and operating units. E. the success or failure of the implementation/execution effort hinges chiefly on doing an effective job of empowering employees to make day-to-day operating decisions that support good strategy execution.
Constraints in LP problems that do not affect the boundaries of the feasible solution region are referred to as ______ constraints.
A. redundant B. binding C. restrictive D. optimal