Workplaces and doctors' offices are contexts in which the primary listening goal is most
likely to be
A. combative listening.
B. insulated listening.
C. informational listening.
D. selective listening.
C
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_____ are defined as a "major occurrence with a potentially negative outcome affecting the organization, company, or industry, as well as its publics, products, services, or good names."
A) Conflicts B) Risks C) Threats D) Crises E) Emergencies
It took the biology faculty at the university two hours to decide whom they would hire for a new position. The decision was not made final until all the members of the faculty agreed that they could live with the decision made. The faculty used the __________ method of decision making.
A. authority B. majority rule C. consensus D. solution-oriented
Most professors have _____ power because they have considerable knowledge in their subject area
A) legitimate B) referent C) reward D) expert
"Have you stopped speeding?" is an example of a(n) ________.
A. humorous question B. neutral question C. illegal question D. loaded question