List at least eight different tasks a service desk staff member might have to perform during a typical day.
What will be an ideal response?
The different tasks performed by a service desk staff member are as follows:• Show a user how to create a data query or report that displays specific business information• Resolve network access or password problems• Demonstrate an advanced feature of a system or a commercial package• Help a user recover damaged data• Offer tips for better operation• Explain an undocumented software feature• Show a user how to use web conferencing• Explain how to access a company’s intranet or the Internet• Assist a user in developing a simple database to track time spent on various projects• Answer questions about software licensing and upgrades• Provide information about system specifications and the cost of new hardware or software• Recommend a system solution that integrates data from different locations to solve a business problem• Provide hardware support by installing or reconfiguring devices such as scanners, printers, network cards, wireless devices, optical drives, backup devices, and multimedia systems• Show users how to maintain data consistency and integrity among a desktop computer, a notebook computer, and a handheld computer or smartphone• Troubleshoot software issues via remote control utilities
You might also like to view...
MC Raising an exception is also referred to as__________ an exception.
a) throwing. b) catching. c) tossing. d) pitching.
Which ActionScript class is used to determine whether a PrintJob prints vector or bitmap graphics?
What will be an ideal response?
The TODAY function requires no arguments. _________________________
Answer the following statement true (T) or false (F)
When an object is selected, its selection marks will be the same color as that specified for the layer.
Answer the following statement true (T) or false (F)