Amber wants to make a sale. According to the nonverbal information presented in Chapter 6, to get compliance from a customer she might try

a. speaking in a rate much faster than her customer’s.
b. lightly touching her customer.
c. avoiding direct eye contact with her customer.
d. keeping her facial expression as neutral as possible.
e. None of these are advisable to gain compliance.


Answer: b

Communication & Mass Media

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Quoting from a psychiatrist on the topic of obsessive

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During a one-on-one meeting with one of her

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Communication & Mass Media