If one of the disputants in a family quarrel is excited and speaking loudly, you should
a. tell the person to "shut up" in a loud, authoritative voice, to gain control of the situation.
b. ask the person to speak more slowly so that you can better understand the problem.
c. tell the person to "chill out" or he (she) is going to jail.
d. let the person continue to rave until he or she has said what is necessary to "get it off his (her) chest."
Ans: b. ask the person to speak more slowly so that you can better understand the problem.
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