The following statement appears in the annual report of Ryan, Inc, for the year ended January 1, 2008: "We are confident that our ever-increasing emphasis on customer service will enhance our reputation as the finest retailer in our industry.". Identify two nonfinancial measures of good quality and two nonfinancial measures of poor quality Ryan, Inc, might apply
Nonfinancial measures of good quality (any two of the following):
a . Increasing number of customers
b. Positive comments from customers
c. Being imitated by similar retailers
Nonfinancial measures of poor quality (any two of the following):
a . Increase in the number of customer complaints
b. Decrease in the number of customers
c. Increase in the number of products returned by customers
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The notification accompanying a check that indicates the specific invoice being paid is called a
a. remittance advice b. voucher c. debit memo d. credit memo
Once project managers have proven their ________ to upper management, senior management is much more receptive to their challenges and requests.
Fill in the blank(s) with the appropriate word(s).
Cycle time is computed as:
A) desired output divided by the daily operating time. B) daily operating time divided by the product of desired output and the sum of job times. C) the product of desired output and the sum of job times divided by daily operating time. D) daily operating time divided by the scheduled output. E) 1.00 minus station time.
A systematic process of objectively obtaining and evaluating evidence of issues in a project and communication results best defines
A) project audit. B) project planning. C) feasibility study. D) steering review.