What was the role of empathy in this case?
While working as a medical social worker at Holland Community Hospital, Diana Howard, BSW, received a referral to coordinate home health services for patient Joshua Mitchell. Mr. Mitchell had been admitted to the hospital repeatedly after failing to make use of home health services set up for him in the past. In order for Mr. Mitchell to be released from the hospital he had to have a discharge plan from Diana. However, Diana was unsure what course to take as the medical staff pushed for his release and Diana searched for a way to provide services that Mr. Mitchell would use.
DuBois and Miley (1999) stated that social workers “demonstrate empathy by perceiving and responding to clients’ feelings with sensitivity and understanding” (p. 215). In this case, Diana and the other social workers could have demonstrated empathy toward Mr. Mitchell by attempting to understand his perspective on his situation. By taking some of the steps mentioned in the previous answer, Diana may have been able to listen to Mr. Mitchell’s story and empathize with his situation.
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