________ are the costs that customers incur when they change suppliers
A) Network costs
B) Switching costs
C) Overhead costs
D) Opportunity costs
B
Business
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Price-earnings ratio is a measure of profitability
Indicate whether the statement is true or false
Business
To achieve effectiveness, forcefulness or aggressive actions on the part of a leader must be viewed as ______ by followers.
a. incongruous b. authentic c. nice d. deserved
Business
A bank with a single queue to move customers to several tellers is an example of a single-channel system
Indicate whether the statement is true or false
Business
Which of the following completes the sentence, '______ are characterized by highly interconnected people such as hobbyists, fans, or professional groups'?
a. Support networks b. Tight crowds c. Brand clusters d. Community clusters e. Polarized crowds
Business