A consultant is hired to recommend organizational changes in a healthcare institution. What best describes this consultant's role?
1. Leader
2. Legitimate authority
3. Internal change agent
4. External change agent
Correct Answer: 4
An external change agent is hired from outside the organization that is undergoing the change process. He or she is able to view the situations objectively and without bias. A leader would be a part of the administrative organization of the healthcare institution. Legitimate authority references the source of authority and power in a structured organization. An internal change agent is a person who is part of the situation or system.
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