What is process reengineering? Select a company that would be prompted to pursue such an initiative and explain how reengineering could add value.
What will be an ideal response?
Process reengineering involves the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed. For example, a scenario would be a company experiencing a large spike in customer complaints related to issue turn-around time. Process reengineering of the after-sales support function could eliminate redundant steps, increasing efficiency and ultimately leading to better customer responsiveness. Another example could be a company facing competitive pricing pressures that needs to reengineer manufacturing processes to reduce costs and enable lower prices without losing profit.
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a. True b. False Indicate whether the statement is true or false
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Indicate whether the statement is true or false