It is late at night on the medical unit in the hospital, and the physician calls to leave orders for one of his clients. The licensed practical nurse (LPN) answers the phone and appropriately re-sponds with which of the following statements?
a. "Let me get the registered nurse on the phone."
b. "I am unable to take the order at this time. Please call in the morning."
c. "Please repeat the order for me so I can make sure it is written correctly."
d. "Let me have your phone number, and I will have the supervisor call you back."
A
A telephone order involves a physician stating a prescribed therapy over the phone to a registered nurse.
"I am unable to take the order at this time. Please call in the morning" is not an appropriate re-sponse and is not in the client's best interest.
It is best to repeat any prescribed orders back to the physician, who can then verify whether it is correct or clarify the order. A registered nurse must be the one to take the verbal order.
"Let me have your phone number, and I will have the supervisor call you back" is not the appro-priate response. A registered nurse must take the verbal order; the nursing supervisor does not need to take it.
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