A company is most likely to see increased customer loyalty by practicing which step of the CRM process?
A) customer identification
B) customer authorization
C) customer differentiation
D) customer retention
E) customization
E
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In a flat-file system, files are easily shared by users
Indicate whether the statement is true or false
Which item below is an example of electronic communication?
A. telephone conversation B. gestures C. videoconferencing D. presentation
Answer the following statements true (T) or false (F)
1. When computing the present value, the interest rate will vary depending on the amount of risk. Riskier investments, such as FDIC-insured bank deposits, command higher interest rates. 2. When computing the present value, the interest rate will vary depending on the amount of risk. Safer investments, such as FDIC-insured bank deposits, yield lower interest rates. 3. Discounted cash flow methods incorporate compound interest by assuming that companies will reinvest future cash flows when they are received. 4. Net present value is defined as the difference between the present value of the investment's net cash inflows and the investment's initial cost. 5. Management's minimum desired rate of return on a capital investment is known as the return on investment.
A house of quality is used to?
a. Identify the potential source of quality problems b. Evaluate potential suppliers c. Identify key customers d. Evaluate the relationships between customer requirements, product attributes, and design specifications.