HIPAA was passed in 1996 to protect a patient's right to privacy. Nurses must obtain permission from the patient to release information, even to family members
What should the nurse say to a person on the telephone who is claiming to be a relative of the patient and is inquiring about his condition? a. Provide only minimal information.
b. Explain to the person that you cannot give information over the telephone.
c. Refer them to the physician.
d. Refer them to the family.
D
Feedback
A This is inappropriate.
B This is inappropriate.
C This can lead to an angry family.
D Without being able to confirm the relationship to the patient, referring them to the family eliminates any uncertainty.
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