At Claremont Profession Fencing, employees were asked how the quality of its customer service could best be measured, and management then implemented a survey system based on the feedback. Claremont has overcome which of the following barriers to success of control systems?
A. Overemphasis on one instead of multiple approaches.
B. Overemphasis on paperwork.
C. Overemphasis on means instead of ends.
D. Too much control.
E. Too little employee participation.
E. Too little employee participation.
One barrier to successful control systems is too little employee participation. Involving employees in both the planning and execution of control systems as Claremont did, can bring legitimacy to the process and heighten employee morale.
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Jimmy, the marketing manager for an automobile manufacturer, observes frequent conflicts between two of his subordinates, Trent and Luke. He asks the human resource department to help, and the department's training manager, Emily, investigates. She tells Jimmy that the two subordinates lack interpersonal communication skills but would be likely to improve with proper training. This scenario suggests that Emily has conducted a(n)
A. instructional analysis. B. organization analysis. C. institutional analysis. D. person analysis. E. market analysis.
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Indicate whether the statement is true or false
Lexie cannot make up her mind on which shoes she should pick for her winter formal. She has spent over an hour with the shoe salesperson, Kris, going back and forth from sandals to pumps then to wedges. Even though Kris has had it with the indecision, she has kept her composure. Kris has brought every pair that Lexie asked for and was pleasantly available for questions of fit and opinions. Kris is compelled to be polite regardless of her true feelings. This is an example of
a. Emotional dissonance b. Negative effect c. House rules d. Emotional regulation
Fluctuations in the ________ among the world's currencies have direct impact on the sales and profits made by global companies.
A. production costs B. exchange rates C. economic infrastructure D. reciprocity E. transportation