_____ is a form of communication through which we clearly demonstrate that we are seriously attempting

to understand what others express



A. Referencing
B. Active listening
C. Selective listening
D. Partializing


ANS: B
PG: 227
Feedback: Active listening is a form of communication through which we clearly demonstrate that we are seriously
attempting to understand what others express. Effective communication requires skills in both talking and listening.

Social Work & Human Services

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A sufficiently detailed job description informs employees of all of the following EXCEPT:

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________ evaluations tend to be more complex and time consuming, but assess a programs cost effectiveness

a. efficiency b. competence c. power d. performance e. none of the above.

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