Answer the following statements true (T) or false (F)

1. What gets measured affects the direction and outcome of a change initiative.
2. Measurement and control systems can impede the process.
3. Change leaders need to consider how measures can help them think about contingencies and unforeseen circumstances.
4. The financial perspective should always be at the top of the strategy map.


1. True
2. True
3. True
4. False

Business

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