What should a medical assistant do when a pharmacy calls the office with a refill request?

What will be an ideal response?


The medical assistant should pull the patient's medical record and place the file and the request on the physician's desk for review.

Health Professions

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A patient is considered "new" to a practice if ________.

A. the patient has been seen by a different physician within the practice B. the patient cannot remember ever being a patient at the practice C. the patient has not seen a physician within the practice for more than three years D. the patient has not seen a physician within the practice for at least 12 months

Health Professions

What decreases the effectiveness of your work?

a. Multitasking b. Prioritizing c. Creating stress barriers d. Making a to do list

Health Professions

Clinical documents must be kept private and ________

Fill in the blank with correct word.

Health Professions

Durable power of attorney only applies if the patient is incapacitated

Indicate whether the statement is true or false

Health Professions