A nurse is responsible for the care coordination of a client with multiple sclerosis who is being treated at a multiservice outpatient clinic
The nurse is informed by the occupational therapist that the client needs specialized assistive devices in order to prepare meals but does not have the money to purchase them. The client's insurance company has denied approval to cover the devices. Which is the appropriate action by the nurse?
A) Tell the occupational therapist that she will have to come up with another plan to meet the client's needs.
B) Advocate with the insurance company to provide the appropriate coverage.
C) Explain to the client that she will have to get family members or friends to prepare her meals.
D) Explain to the client that she will have to find other methods to pay for the devices.
Answer: B
Care coordination may involve advocating with the client's insurance company to cover the costs of a resource. Telling the occupational therapist or client to come up with other plans or resources is not an appropriate role for a care coordinator. The coordinator may try to find another source to cover the cost for necessary equipment.
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