In which stage of the creative selling process would the salesperson say, "What quantity would you like to order?"
A) preapproach
B) close
C) qualify
D) handle objections
E) follow-up
B
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What solution did Andersen Consulting provide to the Moscow Bread Company to solve the problem of stale bread?
A) Deliver the bread frozen. B) Package the bread in plastic bags. C) Convert to a paperless office to cut red tape. D) Deliver the bread sliced rather than in whole loaf form. E) Use paper packaging for bread.
________ presents products or services in a positive manner, in an effort to attract customers, clients, or patients.
A. Customer/Client/Patient surveys B. Public relations C. Promoting D. Advertising
_________ can result in pop-up ads or redirection of a browser to a commercial site
A. Adware B. Bots C. Flooders D. Kits
Which of the following is a characteristic of a successful formal mentoring program?
A. The length of the program is not specified and is usually indefinite. B. Mentor and protégés are encouraged to pursue the relationship beyond the formal period. C. The purpose of the program is not specified; activities and programs to complete are developed as the relationship grows. D. Formal mentoring and protégé participation are mandatory. E. The mentor-protégé matching process limits the ability of informal relationships to develop.