We define _________ as a response that occurs when a person perceives a situation as threatening to his or her well-being when his or her resources have been taxed or exceeded.
a. Stressors
b. Counterproductive work behaviors
c. Tension
d. Stress
d. Stress
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Although parts of Martin’s job are tedious, he tends to approach the tasks so that he still finds them pleasurable. That is, he completes the most boring parts of the task first so that he can look forward to the more interesting tasks. He also schedules a coffee break to treat himself after the tasks are complete. Martin exemplifies which strategy of self-leadership?
A. natural reward B. cognitive dissonance C. behavior focused D. constructive thought pattern
Which of the following is NOT part of an employee's total compensation?
A. cost-of-living adjustments B. paid vacation C. relational returns D. health insurance E. pay
Which of the following is NOT one of the goals of lean health care?
a. improving the quality of care and patient experience b. simplifying tasks for providers c. better using resources to treat an expanding patient population without adding more doctors and nurses, beds, or equipment d. ensuring all patients are treated in an identical manner
You had quite a night last night of partying. Because of excessive drinking, you are unable to get to work today. When you call your supervisor you:
a. Should just say you have the flu. b. Should just say you are sick. c. Should disclose the prior night's activity. d. None of the above