Julia is a case manager at a domestic violence shelter in a small, rural community. Because this agency is the only one of its kind in several surrounding counties, Julia's responsibilities include traveling to different counties and communicating with different officials in these communities. Oftentimes, Julia is called to respond to crises many miles from her office. She has found herself

Question

spending hours at a time away from her desk and has had trouble keeping up with necessary paperwork. Because her job involves so much time away from her office, Julia has started using her personal laptop computer whenever she is working in other locations. By doing so, she has found that she can complete client intake forms and other required documentation more quickly and more accurately because she does not have to wait until she returns to her office to complete the forms. Instead, Julia can complete the forms, and then e-mail them back to the office. The use of the laptop has contributed to Julia's ability to complete needed paperwork quickly; because of this, her clients are able to receive services sooner. In addition to protecting sensitive data, Julia also needs to consider which of the following before using e-mail in her work? I. What types of client services she will provide via e-mail II. How she will address issues of communicating with clients via e-mail III. Not allowing her family members to have full access to the laptop IV. Communicating to clients the steps she will take to protect their information.

A) ?I, II, III, and IV
B) ?I and II
C) ?III and IV
D) ?I, III and IV

Answer 1

A