Detailed guides for employees to follow during a service encounter are known as
A) swim lane process maps.
B) service scripts.
C) SCOR maps.
D) Gnatt charts.
B) service scripts.
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My job as a leader using path-goal theory is to use a style that ______.
A. that best fits the followers’ needs B. that best fits the followers’ needs and the type of job they are doing C. that best fits the leader’s style and the followers’ work style D. that best fits the followers’ characteristics
An example of a pricing objective is to
a. ignore long-term pricing strategies in favor of short-term profits. b. increase market share irrespective of the cost of a product. c. maintain a price that is always under that of the competition. d. maintain a minimum rate of return.
Strategic alliances take the form of
a. joint ventures. b. technology swaps. c. licensing. d. all of the above.
All of the following are criteria that revenues must meet according to the SEC Staff Accounting Bulletin No. 101 except
a. Persuasive evidence of an arrangement b. Delivery or services planned but not necessarily rendered c. Price fixed or readily determinable d. Collectability reasonably assured