Which of the following is a difference between the evaluation of goods and the evaluation of services by customers?
A) Customers rely more on information from nonpersonal sources when evaluating services, whereas they rely more on information from personal sources when evaluating goods.
B) Customers perceive lesser risks when buying services, whereas they perceive greater risks when buying goods.
C) Customers cannot look at or touch services prior to the purchase decision, whereas they can feel a product prior to purchase.
D) Customers adopt innovations in services faster, whereas they resist adopting innovations in products.
C
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On which of the following levels does needs assessment not take place?
a. Organizational b. Individual c. Team d. Task
Which of the following statements is true with respect to cost drivers?
A) Overhead costs should only have one cost driver. B) In labor intensive companies, direct labor hours often serves as the cost driver. C) When using a cost driver, the same amount of overhead will be allocated to all products. D) Cost drivers are only used to allocate machine hours.
Which of the following is not true about the UCC?
A) The UCC is a federal statute passed by Congress in 1953 that covers most aspects of commercial transactions. B) The UCC is continually being revised to reflect changes in modern commercial practices and technology. C) The UCC is divided into articles, with each article establishing uniform rules for a particular facet of commerce in the United States. D) The UCC is a model act that contains uniform rules that govern commercial transactions.
Grant is a delivery person for Watkins Furniture. One day, after delivering a chair to Nadine's house, he stopped at a fast food restaurant to get a sandwich at the drive-through window. As he was leaving the parking lot, he accidentally hit the rear of
Blanche's car. Discuss the possible liability of Watkins for Grant's accident. Would there be any difference in the potential liability of Watkins if Grant had the accident after driving 30 miles away to visit a friend?