In an organization with level one specialists, which is true?
A. They typically maintain in-house developed software.
B. They typically receive and log all customer contacts.
C. They resolve routine incidents and service requests.
D. They may represent the service desk on process improvement teams.
Answer: D
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A purchase of goods is made with a list price of $4,110.00, a trade discount of 10%, and credit terms of 3/15, n/30 . If the invoice is not paid within the discount period, the amount that would be paid would be
a. $4,110.00; b. $3,699.00; c. $3,986.70; d. $3,588.03; e. $3,575.70
A(n) ________ tort is a civil wrong that involves taking action that is so inherently dangerous under the circumstances of its performance that no amount of due care can make it safe
A) intentional B) statutory C) strict liability D) negligent
Which of the following can increase a company's return on investment?
A) decrease in operating income B) decrease in total assets C) decrease in asset turnover ratio D) decrease in residual income
The individual who focused, in the early 20th century, on increasing worker productivity and more efficient production systems was:
a. Jimmy Hoffa b. Walter Meany c. Edwards Deming d. Frederick Taylor e. Elton Mayo