In the issue management process, identifying the issue involves anticipating emerging issues.
Answer the following statement true (T) or false (F)
True
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Wholesalers and retailers create efficiencies in the flow of goods from producer to end consumer by ________ when they provide a variety of products in one location
A) creating assortments B) just in time processing C) third-party logistics D) order processing E) inventory control
Authentic pride
a. is based on specific accomplishments that produce genuine feelings of self-worth b. can motivate leaders to be more altruistic c. is a “deadly sin” that encourages unethical behavior d. both “a” and “b”
A refrigeration and heating company–one that installs and repairs home central air and heating systems–has asked your advice on how to analyze their service quality. They have logged customer complaints. Here's a recent sampling
Use the supplied template to construct a conventional cause-and-effect diagram. Place each of the complaints onto a main cause; justify your choice with a brief comment as necessary. 1. "I was overcharged–your labor rates are too high." 2. "The repairman left trash where he was working." 3. "You weren't here when you said you would be. You should call when you must be late." 4. "Your repairman smoked in my house."5. "The part you installed is not as good as the factory original." 6. "Your repairman was here for over two hours, but he wasn't taking his work seriously."7. "You didn't tighten some of the fittings properly–the system's leaking." 8. "Your estimate of repair costs was WAY off." 9. "I called you to do an annual inspection, but you've done more–work that I didn't authorize."10. "Your mechanic is just changing parts–he doesn't have a clue what's really wrong." 11. "Your bill has only a total–I wanted to see detail billing." 12. "Your testing equipment isn't very new–are you sure you've diagnosed the problem?"13. "One of the workmen tracked mud into my living room."
Solar Sports is excited about expanding its export opportunities to Cuba, since the United States has renewed trade relations with Cuba, and plans to utilize a(n) _______, which links buyers and sellers in different countries but is not involved in manufacturing and does not own assets related to manufacturing.
A. trading company B. contract manufacturing C. licensing D. outsourcing