What are the best communication strategies that a nurse can use to encourage patients to share personal and sensitive information? Select all that apply
a. Be aware of your own biases and personal opinions with regard to the patient's information.
b. Use very specific yes and no questions during the interview to keep the patient focused and attentive.
c. Start an interview by asking very broad questions and then proceed to more specific questions.
d. Avoid any questions related to cultural and gender-specific details about the person of family members.
A, C
Psychosocial information is personal and sometimes sensitive. To encourage patients to share this information, the nurse will need to use good communication skills. For example, be aware of your own biases and discomforts that could influence your assessment, use active listening, proceed from general details and questions to specific details and questions, use an open and positive tone of voice, use open-ended questions (not yes and no questions), and be respectful and sensitive to cultural and gender-specific details. This does not mean you should avoid questions related to culture and gender.
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