What should management do to assess the potential benefits from implementing an ERP?
What will be an ideal response?
To assess benefits, management first needs to know what they want and need from the ERP. They should establish key performance measures such as reductions in inventory levels, inventory turnover, stockouts, and average order fulfillment time that reflect their expectations. To monitor performance in such key areas, they should establish an independent value assessment group that reports to top management.
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