To effectively serve an angry customer, the service provider must move beyond the emotions to discover the reason for his or her anger.
Answer the following statement true (T) or false (F)
True
Dealing with angry people requires a certain amount of caution. To effectively serve an angry customer, you must move beyond the emotions to discover the reason for his or her anger.
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A company engaging in global marketing must standardize all elements of the marketing mix everywhere in the world
Indicate whether the statement is true or false
Which of the following is an example of an input error correction technique?
a. immediate correction b. rejection of batch c. creation of error file d. all are examples of input error correction techniques
In the partnership liquidation process, the last step is to distribute cash to the partners based on the net income/loss agreement
Indicate whether the statement is true or false
In the context of the special nature of foreign direct investment (FDI), primary sector industries usually have the highest risk factor, service sector industries have the next highest, and industrial sector industries have the lowest.
Answer the following statement true (T) or false (F)