A central theme of total quality management (TQM) is customer satisfaction.
Answer the following statement true (T) or false (F)
True
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______ is a kind of standing in the other’s shoes, whereas ______ is pity and can disempower a client.
A. Replacement; grief B. Compassion; understanding C. Empathy; sympathy D. Sympathy; empathy
At the heart of Levinson's theory is the concept of life structure.
Answer the following statement true (T) or false (F)
___ is defined as each individual’s right to make his or her own decisions
a. Free association b. Self-determination c. Pro choice d. Needs assessment
Mutual self-help groups are NOT similar in which of the following ways?
a. They generally don't charge dues. b. They all help people become socially integrated, reconciled, and reconnected. c. They all practice principles of honesty, involvement, and responsibility. d. They prepare the way to be absorbed by established delivery systems.