Roberta is a healthcare professional at Dr. Ingram's office. She has a patient on the phone who wants to make an appointment with Dr. Ingram. What will Roberta first take into consideration when looking for an open appointment time?
A. the reason for the patient's visit
B. Dr. Ingram's vacation schedule
C. the patient's age
D. the patient's schedule
Answer: A
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Which of the following represents the most therapeutic response when working with clients who have dementia?
a. Correct the client when it appears that she has made a mistake. b. Distract the client with questions about activities or the weather. c. Avoid asking permission to touch since the client is unaware anyway. d. Employ plain language and respect the client's right to refuse treatment.
The sagittal plane runs along the long axis of the body, extending anteriorly and posteriorly and dividing the body into left and right portions
Indicate whether the statement is true or false
The instructional note for Z01.41–Encounter for routine gynecological examination includes all of the following EXCEPT:
A) the exam may or may not include a cervical smear. B) the exam may or may not be described as "routine" or "gynecological exam NOS." C) the exam may be documented as an annual pelvic exam. D) identify congenital absence of uterus.
When Caitlin arrives at the clinic to begin her shift as administrative medical assistant, the phone is ringing, a coworker comes over with a question about a patient, a physician wants her to check on lab results for another patient, and a patient is standing at the desk in the reception area waiting to be helped. What is the first thing Caitlin should do?
A. Check the lab results for the physician B. Answer the coworker's question C. Prioritize all of the tasks D. Help the patient standing at the reception desk E. Answer the phone