The attitudes that Ryan's customers develop after they have purchased his yearly lawn care service will become the basis for determining whether they renew each year. He needs to demonstrate the ________ dimension of service quality by showing consistently well-maintained yards with neat, professional personnel.
A. assurance
B. reliability
C. empathy
D. tangibles
E. responsiveness
Answer: D
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A team that designates a member to repeatedly present information and opinions that run counter to or against the general flow of the team’s thinking about issues and problems is trying to deal with the problem of ______.
a. groupthink b. free-riding c. excessive individuality of group members d. virtual communication
Title VII of the Civil Rights Act was intended to eliminate job discrimination based on race, color, national origin, sex, and religion
Indicate whether the statement is true or false
A buyer who accepts goods but notifies the seller the goods are non-conforming
a. cannot recover any damages. b. can recover the difference between the goods as promised and as delivered, plus incidental and consequential damages. c. cannot recover incidental damages. d. cannot recover consequential damages.
The direct labor costs and manufacturing overhead costs required to produce finished goods from raw materials are called ________
A) transferred in costs B) cost of sales C) finished goods costs D) conversion costs