Answer the following statements true (T) or false (F)
1. The most highly developed technical applications of guestology can be found in the systems area.
2. “The wait” is difficult to model and study with computerized simulation techniques because of differing guest opinions about an appropriate wait length.
3. You can figure out what factors in the service product, the environment, and the delivery system are the key drivers to guest satisfaction and intent to return by putting yourself in the guests’ shoes and determining what you think is most important.
4. Regardless of the size of the innovation, the skill of the leader to implement change successfully will make the difference between success and failure.
1. True
2. False
3. False
4. True
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A salami fraud affects a large number of victims, but the harm to each appears to be very small
Indicate whether the statement is true or false
Financial statements for Maraby Corporation appear below:Maraby CorporationBalance SheetDecember 31, Year 2 and Year 1(dollars in thousands) Year 2Year 1Current assets: Cash and marketable securities$220 $190 Accounts receivable, net 190 160 Inventory 140 150 Prepaid expenses 70 80 Total current assets 620 580 Noncurrent assets: Plant & equipment, net 1,180 1,150 Total assets$ 1,800 $ 1,730 Current liabilities: Accounts payable$100 $120 Accrued liabilities 100 70 Notes payable, short term 160 160 Total current liabilities 360 350 Noncurrent liabilities: Bonds payable 450 500 Total liabilities 810 850 Stockholders' equity:
Common stock, $5 par 160 160 Additional paid-in capital 200 200 Retained earnings 630 520 Total stockholders' equity 990 880 Total liabilities & stockholders' equity$ 1,800 $ 1,730 Maraby CorporationIncome StatementFor the Year Ended December 31, Year 2(dollars in thousands)Sales (all on account)$1,960 Cost of goods sold 1,370 Gross margin 590 Selling and administrative expense 230 Net operating income 360 Interest expense 50 Net income before taxes 310 Income taxes (30%) 93 Net income$ 217 Maraby Corporation's inventory turnover for Year 2 was closest to: A. 9.4 B. 11.2 C. 13.5 D. 7.8
______ is the ease with which an equipment or system can be repaired or serviced.
A. Availability B. Maintainability C. Redundancy D. Reliability
A ________ interview brings together several job candidates who are interviewed at the same time. This type of interview can use the standard Q&A format, or they can be project-based action interviews
A) group B) telephone C) panel D) one-on-one E) career fair