Which of the following is true regarding conflict resolution?
A. The purpose of conflict resolution is to improve team efficiency.
B. Compromise is the intent of conflict resolution.
C. If one side wins, the other side loses.
D. When a full-blown conflict occurs, problem-solving is necessary.
ANS: A. The purpose of conflict resolution is to improve team efficiency.
A. This is correct. The purpose of conflict resolution is not winning arguments, but to work together more efficiently.
B. This is incorrect. The fixed pie myth of conflict resolution is that winning can be split in equal amounts.
C. This is incorrect. The devaluation reaction myth of conflict resolution is the belief that when one side gets what they want, it will be bad for the other side.
D. This is incorrect. When a full-blown conflict occurs, negotiation of a settlement is necessary. Problem-solving may be enough to settle disagreements when they first arise.
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