Customer service employees know they are valued and appreciated when companies
A. train them.
B. empower them.
C. reward them.
D. all of the above.
Answer: D
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Cost of goods sold is equal to
a. the total amount of merchandise purchased during the year. b. the cost of merchandise purchased plus transportation-in costs less ending inventory. c. the cost of merchandise purchased plus transportation-in costs plus beginning inventory minus purchase returns and allowances and purchase discounts minus ending inventory. d. the cost of merchandise purchased plus transportation-in costs plus beginning inventory minus purchase returns and allowances and purchase discounts.
Current financial accounting standards require
a. the use of the fair value method, but not the intrinsic value method. b. the use of the fair value method and the intrinsic value method to account for each plan. c. disclosure in the notes to the financial statements of compensation expense under the fair value method if the intrinsic value method is used. d. disclosure in the notes to the financial statements of compensation expense under the intrinsic value method if the fair value method is used.
Answer the following statements true (T) or false (F)
The Committee on Accounting Procedures (CAP) represented the profession’s first sustained attempt to develop workable financial accounting rules.
Which of the following items is not a management concept that was created to improve company performance?
A. Customer orientation. B. GAAP constraints and guidelines. C. Total quality management. D. Continuous improvement. E. Just-in-time manufacturing.